← Back to home

Refund Policy

Last updated: October 28, 2026

This Refund Policy applies to services purchased from K&L Software Solutions LLC ("K&L", "we", "us"). If the Proposal (the written proposal, statement of work or order) for your project sets different terms, those terms apply.

1. Subscriptions and Support Plans

You can cancel a subscription, such as a Sendy plan or a maintenance or support plan, at any time. The cancellation takes effect at the end of the current billing period, and you will not be charged again. Fees for a billing period that has already started are not refunded. A 3-month plan is one billing period: if you cancel it, it stays active until the end of the 3 months. Fees paid in advance for later periods are refunded.

2. Project Work

If you cancel a project before work starts, we refund what you paid for it. If a project is cancelled after work starts, you pay for completed milestones and hours already worked, and any unused prepaid amount is refunded.

3. Third-Party Costs

Third-party costs paid on your behalf with your approval, such as software licenses, domains or hosting, are not refundable.

4. How to Request a Refund

Email office@klsoftwaresolutions.com with your name and the invoice number. Approved refunds are sent to the original payment method.

5. Contact

K&L Software Solutions LLC
30 N Gould St, Ste N, Sheridan, WY 82801, USA
office@klsoftwaresolutions.com